Frequently asked questions
Who should use JENA?
JENA is designed specifically for solo business owners in the hair and beauty industry. Wether you have a home salon, rent a chair, have your own salon or deliver your services mobile, JENA is made for you. Our customers include nail technicians, hair stylists, lash technicians and many others.
How long does it take to set up?
You can get fully setup with JENA in under 30 minutes. JENA is designed to be user-friendly and intuitive. Our experts onboard you personally 1:1. You don't need any tech skills to be able to setup JENA
How do I switch to JENA from another system?
We migrate all your users and appointments from any systems for FREE. Our team will assist you to ensure a smooth transition to JENA.
Can I use JENA and keep my existing website?
Yes, you can easily link JENA to your existing website. If you'd like to use JENA's SEO-optimized website but keep your domain name, we can connect to your domain name host.
How can I get paid?
With JENA you can collect deposits, send payment link, QR code or transform your phone into a card reader with Tap to Pay. JENA uses Stripe, the industry leader processor, ensuring that all transactions are safe and protected. Our rates are among the cheapest in the market at 1.5% + 30p.
Does JENA offer customer support?
Yes, JENA provides customer support to help you make the most of the platform and address any questions or concerns you may have. Our team of experts is at your disposal for phone and video calls, as well as email and WhatsApp support.
